Dialpad

Dialpad is an AI-powered customer intelligence platform that helps businesses communicate with their customers across all channels. It is designed to uncover customer insights and improve engagement. Dialpad offers a multitude of products for customer engagement and business communications, as well as a comprehensive open ecosystem with integrations and APIs.

Dialpad offers a variety of AI features such as AI Recap, AI-Powered Virtual Agent, and AI-Powered Customer Intelligence Platform. The AI Recap generates a summary and actionable next steps after every conversation. The AI-powered Virtual Agent assists in self-service tasks helping businesses gain customer satisfaction across all interactions. The AI-powered Customer Intelligence Platform provides real-time transcription, sentiment analysis, live coaching, predictive customer satisfaction and more.

AI Recap in Dialpad is an automated feature that generates an AI-produced summary and suggested next steps after every conversation. AI Recap facilitates the process of reviewing important points from a discussion, allowing teams to move forward with clear and actionable insights.

Dialpad improves customer engagement by providing omnichannel customer service, AI-enabled sales outreach, and AI chatbots to address customer needs efficiently. The AI-powered Customer Intelligence Platform offers real-time transcription, sentiment analysis, live coaching, and predictive CSAT to enhance customer conversations and elevate satisfaction levels.

For business communications, Dialpad offers a business phone system that allows calling, messaging and meeting in a single app. This includes AI voice functionalities, chat and SMS messaging capabilities, and free video conferencing features.