Viqal's Virtual Concierge

Viqal's Virtual Concierge works through WhatsApp by automatically handling guest inquiries, booking adjustments, and check-ins. It also recognizes when the conversation should be directed to a human staff member for more complex concerns. The chat feature operates in real-time, providing a fast and efficient means of communication.

Yes, Viqal's Virtual Concierge can be customized to respond to specific guest inquiries. This ensures that each guest has a personalized and efficient experience. The AI can handle a vast range of questions and is adaptable enough to process specific requests.

Viqal's Virtual Concierge automates booking adjustments by integrating with the hotel’s Property Management System. It allows guests to perform a variety of adjustments including changing booking dates, extending their stay, or upgrading rooms directly in WhatsApp, with the changes instantly updated in the PMS.

Absolutely, Viqal's Virtual Concierge operates 24/7. This ensures consistent assistance to guests at any hour of the day, accommodating different time zones and individual guest's schedules.

Viqal's Virtual Concierge integrates seamlessly with a hotel's existing tech stack, including PMS, CRM, and CRS systems. This unified solution allows for efficient guest services and ease in management by facilitating real-time data sharing across systems.