Velaris

Velaris is an AI-powered customer success platform offering valuable insights on customers, comprehensive view of customer data, churn prevention methods, and customer satisfaction improvement mechanisms. It allows consolidation of data from multiple systems, providing a 360-degree view of customer accounts. 'Customer 360' and 'Custom Objects' are features to simplify data organization. 'Health' feature allows tailoring dynamic health scores per customer lifecycle stage. Additionally, Velaris includes automation, task management, analytics, and customer collaboration capabilities.

Velaris uses AI technology to analyze customer data and glean insights about customer behavior, interactions, and use of products or services. These insights provide visibility into customer health, enabling proactive steps to address issues and thereby preventing customer churn. These measures are tailored for different lifecycle stages of a customer, providing specific, targeted interventions.

'Customer 360' and 'Custom Objects' are features of Velaris aimed at data organization and consolidation. 'Customer 360' offers an intuitive 360-degree view of customer accounts, allowing users to have all customer data at their fingertips. 'Custom Objects', on the other hand, helps in organizing data hierarchies, simplifying data management regardless of complexity.

The 'Health' feature of Velaris is a tool that measures the health of customer accounts, products, and users separately. It deploys dynamic health scores tailored per customer lifecycle stage, giving a clear picture of the customer's position in their lifecycle and offering valuable insights for segmentation, intervention and customer lifecycle management.

Yes, Velaris enables measuring the health of individual accounts, their products, and their users separately. This allows for more granular insights and more targeted strategies to improve customer satisfaction and prevent churn.