SentiOne

SentiOne is a conversational AI platform and social listening tool designed to monitor and engage with online conversations about a brand or service. It utilizes artificial intelligence to automate customer service, analyze online sentiment, and even prevent potential online crises.

The 'Listen' functionality of SentiOne offers services like social listening, automated reports, online data analytics, and crisis prevention. This allows brands to closely monitor their digital performance, understand customer sentiment and predict trends.

The 'Automate' functionality of SentiOne focuses on customer service automation. It includes features like AI bots, bot analytics, a bot builder for creating customized chatbots and voice bots, advanced natural language understanding (NLU), and bot integrations.

SentiOne's advanced Natural Language Understanding (NLU) enables a sophisticated understanding of input, leading to more accurate and effective responses. This is instrumental to improving the efficiency of customer interactions.

With SentiOne's bot builder, you can create customized chatbots and voice bots. These bots are integral to automating customer interactions and improving engagement and response times.