Rulebase

Rulebase is an AI-powered solution that provides top-tier defense for businesses against both internal and external fraud threats, particularly those experienced at contact centers.

Rulebase mitigates voice-based fraud by detecting and blocking such threats from the moment they occur. This includes prevention of fraud approaching from various angles such as agent and customer impersonation, social engineering, unauthorized access, payment fraud, and employee collusion.

Rulebase can detect and block a wide range of threats, including but not limited to impersonation of agents and customers, social engineering, unauthorized access, payment fraud, and employee collusion.

Rulebase features comprehensive functions for managing risk. These include Employee Risk Scoring which quantifies employee risk levels, an AI Fraud Investigator that can delve into suspicious activities and Deepfake and AI Voice Detection for identifying artificially synthesized voices.

Employee Risk Scoring is the mechanism where Rulebase analyzes individual employee behavior patterns, tracks unauthorized access, and identifies high-risk behaviors. Its purpose is to provide a quantified representation of the risk level associated with each employee to help in instant risk mitigation initiatives.