MktBx

MktBx is a service that develops intelligent and customized chatbots for automating customer communication on websites. These chatbots are specifically designed to handle a variety of tasks including lead collection, payment processing, customer support, and scheduling appointments. Additionally, MktBx stands out due to its capability of building an 'Expert System' - a custom system housing the client's knowledge and business rules.

MktBx uses an 'Expert System' to create its expert AI chatbots. This expert system is a platform comprising the client's knowledge and business rules. MktBx designs its chatbots to utilize this system, making use of the client's existing help documentation to respond to customer inquiries.

MktBx chatbots are designed to handle a multitude of tasks such as lead collection, payment processing, providing customer support, and scheduling appointments. They effectively automate these tasks, reducing workload on human resources while ensuring effective customer communication.

The 'Expert System' in MktBx is a platform that houses the client's knowledge and business rules. It is a personalized mechanism that utilizes client-specific information to serve customer needs. The expert system is a significant part of the chatbot operation as it uses the client's existing help documentation to effectively address customer inquiries.

Yes, MktBx can make use of a client's existing help documentation. The chatbots developed by MktBx are designed to utilize this documentation to address customer inquiries. This feature enhances the ability of the chatbot to provide personalized responses and thus increases customer satisfaction.