Loris

Loris is a Conversational Intelligence tool that is geared towards elevating the standard of customer service for leading brands. It delivers actionable insights and optimization opportunities by effectively transforming customer interactions.

Loris offers a myriad of features such as automation and enhancement of customer service process, efficient conversation review, problem identification, agent support in real-time, and adaptability across various sectors. It's featured products include tools for generating customer insights, conducting automated quality assurance, and providing agent training and guidance.

Loris functions by using a library of AI models that have been trained on a wide range of actual customer service interactions. These models enable Loris to efficiently automate the review process of customer service conversations and accurately identify recurring or inherent customer issues. Loris also provides real-time assistance to agents during customer interactions.

Loris automates customer service by leveraging AI models trained on millions of real customer service conversations. These models support the automatic audit of customer interaction data, help discover the root causes of frequent customer issues, and provide on-the-spot assistance to agents, guiding them towards effective responses.

Loris is versatile and can be adapted to a variety of sectors including BPOs, customer-centric brands, Fintech & Financial Services, Retail & E-commerce, and Telecom.