Interakt

Interakt is a groundbreaking platform focusing on automating customer engagement. It is recognized as a growth engine for marketing, sales, and support. Its chief medium of interaction is WhatsApp, providing businesses with an all-encompassing set of tools to effectively connect with their customer-base on this platform. Unique to Interakt is the feature of AI Agents which function like 24/7 employees.

Interakt automates customer engagement by leveraging its unique suite of tools. These include AI Agents, Conversational AI, the No Code Chatbot Builder, and WhatsApp automation features. The AI Agents handle various tasks such as responding to inquiries, qualifying leads, and recommending products. The Conversational AI and No Code Chatbot Builder facilitate the process of creating and implementing chatbots which can automate up to 80% of customer queries.

Interakt utilizes WhatsApp as its primary channel of interaction. It provides businesses with various tools like the WhatsApp chat widget, WhatsApp automation, and the No Code Chatbot Builder, each contributing to a smooth and efficient customer engagement experience on WhatsApp. It also integrates with WhatsApp Commerce, allowing businesses to display their product catalogs and enable payments via the platform. Furthermore, a Sales CRM integrated with the WhatsApp ecosystem tracks and organizes leads.

In Interakt, AI Agents play the role of round-the-clock employees. These AI Agents are integral to the automated customer engagement system, contributing to its effectiveness and efficiency.

The AI Agents in Interakt are programmed to handle customer inquiries, qualify leads, and recommend products. They offer continuous support by responding to customer questions and guiding them through different stages of the engagement cycle, thereby augmenting the customer service experience.