Inkeep

Inkeep uses Artificial Intelligence to transform existing content into an intelligent chatbot. It systematically pulls data from existing website content and encapsulates it into an AI-powered infrastructure that makes the information navigable through an interactive chatbot.

Inkeep provides highly reliable search and support functionalities. It primarily assists with answering complex inquiries almost instantly, providing scenario-specific guidance not just for users but also allowing teams to focus on unique issues. It provides a seamless transition from AI support to human intervention when required, enabling the creation of support tickets directly from the chat interface.

Inkeep's AI algorithms facilitate the creation of a sophisticated chatbot experience by using existing content as the base and then implementing high-level search and support functionalities. It handles complex inquiries, provides immediate, scenario-specific responses, and maintains a conversational flow despite user direction changes. All these while requiring zero maintenance post-setup.

Inkeep has been designed with a unique ability of 'admitting unawareness' and 'maintaining topic relevance' which essentially means it can acknowledge when it can't find relevant information and thereby doesn't provide low-quality guesses to user queries. In such scenarios, the AI maintains the intelligence to stay on-topic and gracefully transitions the issue to a human support personnel via a direct chat-to-ticket function.

Yes, Inkeep has been built with the feature of creating a support ticket directly from the chat interface. This intelligent transition process activates when the AI tool comes across queries it cannot address, turning it into a ticket for human support teams to resolve.