Ferndesk

Ferndesk is an Artificial Intelligence tool created with the purpose of maintaining the relevance and up-to-date nature of your online help center. It uses its AI capabilities to spot knowledge gaps in your help center and fills these gaps by crafting high-quality articles. It leverages your entire product context, including changelog entries, video walkthroughs, and more, to achieve this.

Ferndesk works by connecting first to your support inbox where it analyses and identifies repeat customer inquiries. It uses these insights gathered from your support tickets, changelog entries, video walkthroughs, and other forms of product content to draft and publish high-quality articles. Ferndesk is also capable of spotting and rectifying missing or outdated content, as well as broken links. If new content is needed, Ferndesk's AI drafts articles that can be approved and published directly, allowing it to keep your help center consistently updated.

Yes, Ferndesk supports integrations with popular customer support platforms including Intercom, Crisp, and Zendesk. This feature allows for seamless synchronization of your help center across these platforms for more efficient management.

In order to guarantee the security of your customer data, Ferndesk encrypts all customer data used throughout the process. The encrypted data is deleted once processing is completed, ensuring the ongoing privacy and security of your sensitive information.

By connecting to your support inbox, Ferndesk is able to analyze and identify recurring customer questions. These recurring inquiries, along with observations from your support tickets and product content, allows Ferndesk to identify critical content that is missing from your help center.