CreatOK

I recently subscribed to the Basic package (USD10) for @CreatOK to test the system. The package states that it includes 50 videos (150 credits). However, after subscribing, I started experiencing constant network errors whenever trying to generate videos. Interestingly, when I was using the free version, everything worked fine and video generation was smooth. I have only created around 5 videos, and each video consumes 3 credits, so the total usage should be around 15 credits. But by Day 3, my account shows that I have already run out of credits, which does not match the package allocation. Additionally, the session/page stability is problematic. Sometimes I can see my generated videos, and sometimes they disappear from the dashboard. There is also no clear helpdesk or support channel to report or resolve these issues. Based on my experience so far, this has been very disappointing and raises serious concerns about the platform’s reliability.

Hi, Mr. Mohd Najib Mohd Zaki, I send several messages to you these days. We will solve your problem. Please send me the email you use to sign in to @CreatOK so I can check your issue. Looking forward to your email. Thanks so much.

Hi, Mr. Mohd Najib Mohd Zaki, I send several messages to you these days, please check your inbox. We will solve your problem. Please send me the email you use to sign in to @CreatOK so I can check your issue. Looking forward to your email. Thank you so much.

Hi Alita, I’ve checked my TAAFT inbox and there are no messages from you. You mentioned that you sent several messages to me on TAAFT these past days, but nothing has appeared in my inbox so far. For transparency, I’m noting this here in the discussion.

Hi, I'm very glad to receive your replay. I sent an email to you for some questions so that we could solve the problem quickly. Please check it. Looking forward to your email. Thanks.