Cheers.Tech

Cheers is a frontline brand control center designed to help businesses monitor and manage their reputation via a system that links customer feedback, online reviews, and social mentions directly to specific frontline employees.

Cheers aids in managing a brand's reputation by allowing businesses to attribute customer reviews and feedback, online mentions, and social references directly to the relevant frontline employees. This not only helps monitor the overall brand reputation but also pinpoints the individuals driving it.

Cheers utilizes NFC smart badges or unique links used by frontline employees to request customer feedback. When a customer interacts with these prompts, they are directed to a branded page where they can leave feedback. Cheers then automatically attributes this feedback to the specific employee, providing clear insights into who is driving success or where attention is needed.

Apart from reputation monitoring, Cheers allows managers to recognize their top performers, provide targeted coaching, and make informed decisions. The platform also integrates with loyalty and referral programs to further heighten customer relations.

Cheers employs advanced AI to analyze social mentions, deciphering sentiment and the potential impact on a brand's reputation. Each social interaction linked to the brand is instantly attributed automatically to the specific employee who has earned it.