Ariglad

Ariglad is an artificial intelligence tool designed for automatic creation and updating of knowledge base articles. It uses an analysis of customer support tickets and product release notes to provide current and detailed information. Its principal use is for the maintenance of help centers, enabling customer self-service through supplying updated articles derived from common support ticket inquiries.

Ariglad uses analytic algorithms to sift through the data present in customer support tickets and product release notes. It identifies common issues, questions, and topics to guide the auto-creation and update of knowledge base articles. The objective is to continuously provide current and relevant information that matches the demand indicated by these tickets and notes.

Yes, Ariglad can integrate with existing communication platforms such as Zendesk and Slack. This functionality ensures a seamless transition and effective data analysis from these platforms.

Ariglad has an approval process for newly suggested or updated articles. The AI generates a list of these articles, which then need to be approved before being auto-published to the knowledge base.

Ariglad enhances customer self-service by maintaining up-to-date and relevant articles in the help center. By analyzing customer support tickets, it identifies common issues and crafts articles to answer these questions, fostering a more efficient self-service experience for customers.